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How do I return an item?
Change of Mind
We value our customers and appreciate that from time to time you might change your mind. We do allow return of online purchases due to change of mind, provided that:
For change of mind returns the shipping fee will not be refunded.
Faulty or Incorrect Product
If an item is faulty, damaged or incorrect (as per your receipt) when you receive it, please contact our customer service team via
Please remember that in most cases, orders placed are dispatched on the same or next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back to us, at the expense of the customer where a full refund less postage will be provided. Please bear in mind that returns cannot be accepted for vitamins (as storage conditions may be compromised and product could be tampered).
Please don't hesitate to contact us if you have any questions about our returns policy via